Returns & Exchanges
At MTB Direct, we want to ensure you have the right gear for your ride, which is why we offer a 60-day hassle-free return policy on all unused items in their original packaging. Whether it is a sizing issue or a change of mind, we are here to get you back on the trails as quickly as possible.
Check Eligibility
Ensure your items are in brand new condition, unused, and include all original tags and packaging before initiating your return.
Submit Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your items and attach the provided shipping label, then drop the parcel off at any authorized postage location.
Receive Refund or Credit
Once our warehouse team inspects your return, we will process your refund or store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing