Frequently Asked Questions
Everything you need to know about your MTB Direct order.
How long does shipping take for mountain bike parts?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery depending on your location.
Can I return a component if it doesn't fit my bike?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please ensure you check compatibility guides before purchasing.
Do you offer professional assembly for complete bikes?
All bikes are shipped 85% assembled. We recommend having a certified mechanic perform the final safety check and tuning to ensure your warranty remains valid.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Klarna for larger gear purchases.
Are the products covered by a manufacturer warranty?
Absolutely. Every product we sell is 100% authentic and covered by the full manufacturer's warranty against defects.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.